Pro Referral

Home Depot, a well-known home improvement retailer, and its Pro Referral service have recently faced legal challenges due to negligence and misleading practices. These lawsuits highlight significant concerns regarding the quality and safety of services provided through contractor referrals.

Consumers have raised concerns over the substandard quality of work performed by contractors referred through the Pro Referral service. Customers allege that the service's assurances, including a "100% guarantee on work," misled them into trusting the contractors. The dissatisfaction with the contractors' performance has led to multiple legal actions against Home Depot, as customers seek accountability for unmet expectations and financial losses.

Contractors with Criminal History

Numerous cases involving homeowners who were referred to contractors with a criminal history. This situation resulted in a lawsuit against Home Depot, as the homeowners claimed negligence in vetting the contractor's background. Such instances raise questions about the screening process employed by the Pro Referral service and its ability to ensure the safety and reliability of its referred professionals. Learn more here

Class-Action Lawsuit: Unsolicited Text Messages

In 2021, Home Depot faced a class-action lawsuit alleging violations of the Telephone Consumer Protection Act (TCPA). The lawsuit claimed that the company sent unsolicited automated text messages to customers as part of its Pro Referral marketing efforts. Despite customers opting out by using the "stop" command, the texts allegedly continued, leading to further legal scrutiny. Learn more here

Home Depot Pro Referral service preys on unsuspecting individuals, leading to financial loss and dissatisfaction. Adviser1 recommends staying clear of this company! BBB Report Here

The Home Depot Contractor Scam