Best Choice Roofing
Best Choice Roofing & Home Improvement Inc. doing business as Best Choice Roofing has faced multiple lawsuits and consumer complaints from breach of contract, poor workmanship, and negligent installation. Recent 2025 legal actions include a homeowner lawsuit over, a supreme court case regarding, contractual disputes, while BBB reports detail unresolved issues with leaks and improper roof ventilation.
Key details regarding lawsuits and legal issues include:
Breach of Contract & Damages (2025): In November 2025, homeowners (the Dixons) sued Best Choice Roofing Alabama (BCRA) for breach of contract and wantonness after a new roof leaked and caused water damage.
In November 2024, the Dixons brought an action against BCRA, among others, seeking damages for breach of contract and wantonness in connection with BCRA's replacement of an existing roof on the Dixons’ house. In their complaint, the Dixons alleged, in relevant part, that, in March 2021, they entered into a contract with BCRA, pursuant to which BCRA agreed to replace the existing roof on their house, and that, after the work was completed, they began noticing signs that the roof was leaking and seeing signs of water damage. The Dixons contacted BCRA, explained their concerns, and provided BCRA an opportunity to correct the defects, all to no avail. The Dixons further alleged that their house remained “damaged and nearly uninhabitable.”
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Defective Workmanship: Complaints filed with the BBB and legal actions allege that the company installed roofs without proper ventilation (violating building codes), failed to install necessary components like drip edges, and failed to honor warranties.
A Casselberry, Florida homeowner says her new roof floods, and says the contractor she hired hasn’t fixed the problem for months. Six months after signing a new roof contract, Donna Dishman feels trapped in a never-ending contractor dispute. “It has been a nightmare. I can’t sleep. I cry all the time,” Dishman said. She says a section of her new flat roof turns into a swamp whenever it rains, and the water remains there for days.
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Better Business Bureau: Protects Best Choice Roofing with a A+ grade for the best contractor for all your construction needs. With over 100 complaints involving breach of contract, poor workmanship, negligent installation, leaks and improper roof ventilation.
Best Choice Roofing is a real storm chasing company with at least 60 locations across the United States. Learn more here
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Franchise Disputes: Legal records indicate internal disputes, including lawsuits regarding a breach of "License Agreements" and trademark issues between Best Choice Roofing & Home Improvement, Inc. and its local branches.
In Kentucky, it is governed by the Commonwealths version of the Uniform Commercial Code specifically Kentucky Revised Statute 355.2-313. Best Choice Roofing provides a contractual 5-year warranty on all roofing labor. Roofing defects were confirmed in a third-party by Webb Property Inspection on 11-28-25. Since the defect was confirmed, Best Choice Roofing has failed to remedy in compliance with the statewide, mandatory Kentucky Building Code or provide an equivalent remedy. The issue demonstrates a lack of competence. In addition, delaying or ignoring obligations is an unfair demonstration of a lack of respect for the property and rights of homeowners. The homeowner has suffered compensatory damages in the estimated amount of $16,200.
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Adviser1 does not recommend using Best Choice Roofing for your construction needs. These contractors exploit vulnerable property owners by taking money without completing work, performing substandard repairs, or sometimes even damaging properties further.